Benefits: • Diagnose early and avoid costly repairs • Reduce on-site work – facilitate expert access • Support root cause analysis – reduce MTTR (Mean Time To Repair) • Better drive access through user interface • Optimize maintenance costs and schedule over the product life cycle • Evolve from preventive (time based) to predictive maintenance • Aggregate long-term statistics for optimization of process performance Diagnostics with remote monitoring Diagnostics with remote monitoring is included in a service contract with a local ABB unit or directly with ABB Switzerland Ltd, Medium Voltage Drives Service Department. The package includes the use of the ABB condition assessment tool DriveMonitor™, and covers all the necessary hardware and software components. The customer only has to provide an Internet connection. Security • All actions using remote access are only done with the explicit agreement of the customer. Only the user’s nominated personnel and an ABB expert can access the drive. • Strict security procedures are followed and complex data encryption is used (VPN). • Operation of the drive from a remote computer is not permitted (read-only access). • DriveMonitor™ hardware is based on an industrial PC platform designed for a long lifetime and remote accessibility. 2008 Frost & Sullivan Best Practices Award ABB received the Frost & Sullivan ‘2008 Excellence in Condition Monitoring of the Year Award’ for DriveMonitorTM. With the award Frost & Sullivan recognizes ABB as the ‘foremost company in the world electric drives market to develop such a unique customer support system’.